Terms & Conditions

Last updated: 06/02/2026

These Terms and Conditions ("Terms") apply to all clients, members, and visitors ("you") of East End Pilates ("we", "us", "our"). By booking, attending, or purchasing any class, service, or product, you agree to these Terms.

1. Studio Policies & Etiquette

Clients must arrive on time for classes. Late arrivals may be refused entry for safety reasons.
Mobile phones must be silenced during sessions.
Respectful behavior toward instructors and other clients is required at all times. We reserve the right to refuse service to anyone engaging in unsafe, disruptive, or inappropriate behavior.

2. Health & Medical Disclaimer

Pilates involves physical activity that may carry risk of injury.
You confirm that you are physically fit to participate and have disclosed any medical conditions, injuries, or pregnancies prior to class.
If you are unsure, consult a medical professional before participating.
Participation is at your own risk. We are not responsible for injuries sustained during classes.

3. Bookings & Class Registration

Classes must be booked in advance via our online booking system.
Bookings are subject to availability.
We reserve the right to change instructors, class types, or schedules as necessary.

4. Cancellation & No‑Show Policy

Cancellations or rescheduling must be done on your account online and must be done at least 4 hours before the scheduled class.
Late cancellations or no‑shows will be charged the full class fee or deducted from your class package.
Exceptions may be made at our discretion in genuine emergencies.

5. Memberships, Packages & Expiration

Memberships and class packages are non‑transferable and non‑refundable.
Class packages must be used within the following timeframes from the date of purchase:
3-class pass: valid for 1 month
10-class pass: valid for 2 months
20-class pass: valid for 4 months
Unused classes expire automatically and cannot be extended, unless required by law.

6. Payments & Pricing

All prices are listed in GBP (£).
Payments must be made in full before attending classes.
We reserve the right to change pricing at any time with reasonable notice.

7. Studio Closures & Cancellations

We may cancel classes due to low enrollment, instructor illness, weather, or unforeseen circumstances.
If we cancel a class, you will receive a credit or refund.
We are not responsible for additional costs incurred due to cancellations.

8. Personal Belongings

Personal belongings are brought into the studio at your own risk.
We are not responsible for loss, theft, or damage to personal items.

9. Photography & Media

We may take photographs or videos for marketing purposes.
Please inform us in writing if you do not consent to being included in studio media.

10. Privacy & Data Protection

Your personal information will be handled in accordance with our Privacy Policy.
We do not sell or share your data with third parties except where required for business operations or by law.

11. Limitation of Liability

To the fullest extent permitted by law, East End Pilates shall not be liable for any indirect, incidental, or consequential damages.
Our total liability is limited to the amount paid for the relevant service.

12. Changes to Terms

We may update these Terms from time to time.
The latest version will always be available on our website or at the studio.

13. Governing Law

These Terms are governed by the laws of Scotland.

14. Contact Information

East End Pilates
Address: 27 Hillfoot Street, G31 2LD
Email: eastendpilatesglasgow@gmail.com

By booking or attending a class, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.